Order #1011. Customer support specialist (Italian)

Order description

Voxloud is looking for a high-energy and dynamic Customer Support Agent to provide 1st support to our Italian customers. The successful candidate will be included in the 1st level customer service team and will be responsible for analyzing and developing relationships with acquired customers with a view to improving the service, problem-solving, resolving 1st level problems. A further purpose of the phone, chat, or email contact will be to understand any latent needs of the customer or unexpressed problems and solve them proactively, thanks to the tools made available by the company.

The customer support service will be provided via phone, email, and chat. The resource will be fully trained by the company, both before and after insertion into the department. The candidate, in particular, will deal with:

1st level problem solving
Guide users to read the right articles of our Help Center and follow them during the necessary operations
Any follow-up for optimal ticket closure and feedback collection

Minimum requirements:
High level of Italian written and spoken
Mid-high level of English written and spoken
Comfort in communicating with the customer by phone, email, and chat
Ability to manage various tasks

We offer:
Opportunity to work in a young multinational team of professionals
Paid vacations
Full remote > work from home 100% of the time
Best-in-class training program and opportunity to grow inside the company
Feel free to contact
Telegram -
Skype -
Viber 097 543 63 33

The administration of the TranslatorsAuction online platform reserves the right to block the profile page of any translator at any time in case he/she uses online translators when performing tests or in case of systematic unfair evaluation of the works of his/her colleagues.

Order information:

Language pair:: English => Italian
Service type:: Oral translation
Specialization:: Information science and systems
Order status:: Current order
Order placed:: 04.02.2021 10:13
Application deadline:: 28.02.2021 09:00
Deadline for order completion:: 28.02.2021 09:00
Deadline for order to be paid:: 02.03.2021 09:00
Order price:: No more than 600 USD месяц
Payment method:: ФОП
Applications can be submitted by:: All translators

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About customer

Maria Belonozhko

Customer

Ukraine

On the site since4 of February 2021

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